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Mamajuana Travel

Privacy Policy

Last updated: March 1, 2026

Mamajuana Travel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Data Controller

The data controller responsible for your personal information is:
Mamajuana Travel
Santo Domingo, Dominican Republic
Email: info@mamajuanatravel.com

2. Information We Collect

We collect the following types of personal information:

  • Identity information: First name, last name, and nationality.
  • Contact information: Email address and phone number.
  • Booking information: Tour selections, dates, traveler counts, and special requests.
  • Payment information: Payments are processed by PayPal. We do not store credit or debit card numbers on our servers. We receive confirmation of payment and a PayPal transaction reference.
  • Technical information: IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.
  • Communications: Messages sent to us via email, WhatsApp, or our contact form.

3. How We Use Your Information

  • Booking fulfillment: To process your reservation, confirm your booking, and coordinate tour logistics.
  • Customer communication: To send booking confirmations, reminders, and respond to your inquiries.
  • Payment processing: To facilitate secure payments through PayPal.
  • Marketing: With your explicit consent, we may send newsletters and promotional offers. You can opt out at any time.
  • Analytics and improvement: To understand how visitors use our website and improve our services.
  • Legal compliance: To fulfill our legal obligations under Dominican Republic law.

4. Third-Party Services

We use the following third-party services that may process your data:

  • PayPal: For secure payment processing. See PayPal's Privacy Policy.
  • Resend: For sending transactional emails (booking confirmations).
  • Supabase: For secure database storage of booking and user data.
  • Vercel: For website hosting and deployment.
  • Google Analytics: For website traffic analysis (anonymized data).
  • Meta Pixel (Facebook): For marketing analytics and advertising measurement. This tool uses cookies to track conversions.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

  • Booking data is retained for 7 years for accounting and legal compliance purposes.
  • Marketing data is retained until you withdraw consent.
  • Technical logs are retained for up to 90 days.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Opt-out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

To exercise any of these rights, contact us at info@mamajuanatravel.com. We will respond within 30 days.

8. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the Dominican Republic, including the United States, where our third-party service providers operate. We ensure that appropriate safeguards are in place for such transfers.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmissions.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related inquiries: